"It is a comprehensive treatment of the design process from start to finish:  it is clearly written and full of helpful tools, instruments, questions, and formats for collecting data; the book also provides many practical recommendations and useful references."

     "This is an extremely important resource for many people and will serve as a powerful means for disseminating the organization design process."

     "I have not come across another book which so accurately describes the whole approach to organization design; it is a substantial contribution to the thinking on this subject."

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